Overview

Welcome to Gallium Sales, your premier online source for gallium, a unique and fascinating metal. We're dedicated to ensuring the safe and efficient delivery of our products within Australia, adhering to strict protocols due to gallium's hazardous classification.  Note that Gallium is considered hazardous not because it is toxic, but because it reacts with aluminum and airplanes are made from aluminum!

Shipping Availability

Geographical Coverage

• Within Australia Only: Our services are limited to the geographical confines of Australia, reflecting the complexities surrounding the international transport of hazardous materials.

Delivery Locations

• Addresses We Serve: Deliveries are made to both residential and commercial addresses nationwide.

Shipping Method

• Road Transport: To comply with hazardous material regulations, gallium orders are exclusively shipped via road, ensuring safety throughout transit.

Order Management

Processing and Delivery

• Processing Time: Orders are processed within 1-3 business days. Confirmation and tracking information are emailed upon processing.
• Delivery Timeframe: Orders typically arrive within 14 days, reflecting the care and precautions necessary for gallium transport.
• Tracking: A tracking number is provided for shipment monitoring via the courier's website.

Shipping Costs

• Costs are determined by the order's weight and delivery distance, with details provided at checkout.

Policies and Services

Order Cutoff Times

• Same-Day Processing: Orders placed before 2:00 PM AEST are processed the same day; those placed after are processed the next business day.

Modifications and Cancellations

• Change of Address: Address changes are allowed within 24 hours of order placement. Contact customer service for assistance.
• Cancellations: Orders can be cancelled within 24 hours of placement. Cancellations post-dispatch are not accepted.

Handling Damaged Products

• If your product arrives damaged, contact customer service with photo evidence within 48 hours to arrange for a replacement or refund.

Safety and Compliance

Packaging

• Gallium is packaged following national safety standards, ensuring secure and leak-proof delivery.

Regulatory Compliance

• We adhere to all Australian hazardous material transport regulations, upholding the highest safety standards.

Customer Service

Our customer service team is here to assist with any queries about your order, shipping status, or policies. We strive to provide timely and effective support.

Policy Updates

Gallium Sales may revise this shipping policy as needed. Changes will be communicated via our website and email where applicable.

Contact Information

Gallium Sales is a registered business name.

gallium@galliumsales.com.au

Suite 2, 158 Cambridge Street
West Leederville WA 6007, Australia

0400640645

ABN: 42 883 208 403