Shipping policy

Where we ship

Anywhere in Australia — all states and territories. We do not ship internationally.

Shipping cost

$9.95 flat, anywhere in Australia. Free on orders of $250 or more. No surcharges, no remote-area fees, no cash on delivery.

Dispatch and delivery

Orders are picked and packed in Perth, Western Australia. We aim to dispatch within 1–3 business days. Orders placed before 2:00pm AWST on a business day are usually processed the same day.

We ship by Australia Post, with tracking on every order. Transit times are standard Australia Post times for your address. If you need delivery by a particular date — for a class, a demonstration or a project deadline — contact us before you order and we will give you a realistic estimate.

Large orders arrive as multiple parcels

We send a maximum of 1kg of gallium per parcel. If your order is larger it will arrive as more than one parcel, and those parcels may not all be delivered on the same day. Each is tracked separately, and there is no extra charge — you pay one shipping fee, or none at all above $250.

If you need a large quantity, contact us before ordering. For institutional volumes we can usually quote a better delivered price than the online rate.

What arrives

Gallium is supplied in a sealed plastic container inside protective packaging. A Safety Data Sheet is supplied with every order. Schools, universities and workplaces need this document before a chemical enters a prep room or laboratory, and we include it as standard rather than on request.

Note that gallium melts at 29.8°C. In warm weather, or after time in a delivery vehicle, it may well arrive as a liquid. This is completely normal and does not affect the product — place the sealed container in a fridge or a cool spot and it will resolidify. Nothing is lost and nothing is damaged.

Changes, delays and damage

  • Address changes and cancellations: contact us within 24 hours of ordering. Once a parcel has been lodged it cannot be redirected or recalled.
  • Delays: if your tracking has not updated for more than five business days, contact us and we will chase it.
  • Damage: if your order arrives damaged or the seal is broken, do not handle the contents. Photograph the package as it arrived and email us within 48 hours and we will resolve it.

Returns

Please read our refund policy before returning anything. Contact us first — do not post anything back to us without arranging it with us. Where a return is accepted we will organise and pay for the return ourselves.

Contact

Gallium Sales — The Trustee for Davis Trading Trust 1
ABN 42 883 208 403
Suite 2, 158 Cambridge Street, West Leederville WA 6007
Phone: 0400 640 645
Email: gallium@galliumsales.com.au

Questions about purity, documentation, Safety Data Sheets or delivery to a specific site are welcome — we answer them ourselves.