Refund policy

We want you to be happy with what you buy from us. If something isn't right, get in touch and we'll sort it out.

Contact us before you send anything back. Please don't post anything back to us without arranging it with us first — where a return is accepted we organise and pay for the return ourselves. Items sent back without being arranged with us in advance can't be accepted.

Returns

You have 30 days from the day your order arrives to request a return. To be eligible, the item must be in the same condition you received it and in its original packaging, and you'll need your receipt or proof of purchase.

To start a return, email us at gallium@galliumsales.com.au. If your return is accepted we'll arrange collection or send you return packaging and instructions, at our cost.

Gallium arriving as a liquid is normal

Gallium melts at 29.8°C. In warm weather, or after time in a delivery vehicle, it will often arrive as a liquid inside its sealed container. This is completely normal, it isn't a fault, and nothing has been lost — put the sealed container in a fridge or a cool spot and it will resolidify. It isn't grounds for a return, but if you're unsure, send us a photo and we'll talk you through it.

Damage and problems

Please check your order as soon as it arrives. If anything is damaged, or the seal on the container is broken, don't handle the contents — photograph the package as it arrived and email us within 48 hours. We'll make it right.

Exchanges

The fastest way to get what you want is to contact us, return the item you have, and place a new order once the return is accepted.

Refunds

We'll let you know once we've received and inspected your return. If it's approved you'll be refunded to your original payment method within 10 business days. Bear in mind your bank or card issuer may take a few more days to post it. If more than 15 business days have passed since we approved your refund, please contact us.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact

Gallium Sales — The Trustee for Davis Trading Trust 1
ABN 42 883 208 403
Suite 2, 158 Cambridge Street, West Leederville WA 6007
Phone: 0400 640 645
Email: gallium@galliumsales.com.au